Privacy Policy
Last Updated: September 17, 2026
Aixa Labs (“Aixa Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit aixalabs.com (the “Site”) or use our AI automation services (the “Services”).
By using the Site or Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, and phone number (e.g., when booking a consultation or filling out a contact form)
- Company name, industry, and business details shared during onboarding or discovery calls
- Payment and billing information for paid services
- Any information you submit through chatbots, AI agents, or support channels
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies (see Section 4)
Information from third parties:
- Data from integrated platforms (e.g., CRMs, scheduling tools, payment processors) when you connect them to our Services
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our Services
- Respond to inquiries, book consultations, and deliver customer support
- Build, deploy, and improve the AI automation systems we provide to clients
- Send administrative information, updates, and (with consent) marketing communications
- Monitor and analyze usage trends to improve the Site and Services
- Detect, prevent, and address technical issues, fraud, or security incidents
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information for third-party marketing purposes.
We may share information with:
- Service providers who help us operate our business (hosting, analytics, payment processing, CRM, email delivery) under confidentiality obligations
- Business partners involved in delivering a specific automation solution you’ve engaged us for
- Legal and regulatory authorities when required by law, subpoena, or to protect our rights
- A successor entity in the event of a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the Site
- Support advertising and retargeting (if applicable)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site features.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to or restrict certain processing
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with applicable law (e.g., GDPR, CCPA/CPRA, or other regional privacy laws that may apply to you).
7. International Data Transfers
If you access our Services from outside the country where our servers are located, your information may be transferred internationally. Where required, we implement appropriate safeguards to protect data transferred across borders.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Aixa Labs Email: info@aixalabs.com Phone: +1 (954) 549-4004
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated “Last Updated” date. Significant changes may also be communicated via email or a Site notice.
