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Privacy Policy

Last updated: January 2025

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, address)
• Company information and job title
• Communication preferences
• Information provided in forms, surveys, or during consultations

1.2 Business Information

In the course of providing our services, we may collect:

• Business processes and workflow information
• System integration requirements
• Performance data and analytics
• User interaction data with our AI solutions

1.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device information
• Browser type and version
• Usage patterns and website analytics
• Log files and system performance data

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Provide and customize our AI automation services
• Develop and implement voice agents and automation solutions
• Monitor and improve system performance
• Provide technical support and maintenance

2.2 Communication

We may use your contact information to:

• Respond to inquiries and provide customer support
• Send service updates and important notifications
• Share relevant industry insights and updates (with your consent)
• Conduct satisfaction surveys and gather feedback

2.3 Business Operations

We use information for:

• Billing and payment processing
• Legal compliance and regulatory requirements
• Risk assessment and fraud prevention
• Business analysis and improvement

3. Information Sharing and Disclosure

3.1 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Technical support and maintenance
• Analytics and performance monitoring

All service providers are bound by confidentiality agreements and are required to protect your information.

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4. Data Security

4.1 Security Measures

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Multi-factor authentication for system access
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

4.2 Access Controls

We maintain strict access controls to ensure that only authorized personnel can access your information, and only for legitimate business purposes.

4.3 Incident Response

In the unlikely event of a data security incident, we have procedures in place to respond quickly, assess the impact, and notify affected parties as required by law.

5. Data Retention

We retain your information only as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your contact preferences and communication settings

6.2 Data Portability

Upon request, we can provide your data in a structured, commonly used format to facilitate transfer to another service provider.

6.3 Deletion Rights

You may request deletion of your personal information, subject to legal and contractual obligations. We will respond to such requests within a reasonable timeframe.

7. Cookies and Tracking Technologies

7.1 Use of Cookies

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Remember user preferences and settings
• Provide personalized content and recommendations

7.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws and regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "last modified" date at the top of this policy

12. Compliance with Privacy Laws

We are committed to compliance with applicable privacy laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional privacy laws